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SHIPPING & RETURNS

SHIPPING POLICY

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When you place an order on our website, you will receive an email confirming your purchase, when your order has been shipped you will receive one more email with the tracking number of your order. If you cannot find this email, be sure to check your spam mailbox if afterward it is still not found, please do contact us.

 

We usually ship the products within 2 business days, if not sooner via Post Express service.

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The shipping price is 360rsd.

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For orders above 6500rsd shipping is free.

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As soon as your order is in the hands of the shipping carrier, we are no longer in control. The carrier does not provide us with different information than they provide you with the tracking number. 

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INTERNATIONAL SHIPPING: for any information about international shipping please contact us at info@belugaceramics.com

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RETURN & EXCHANGE POLICY

If you would like to return your product you will need to contact us 24 hours once the item is received and the return expenses will be covered by you. 

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If the item by some chance comes damaged to you you will need to contact us through mail info@belugaceramics.com with pictures of the damaged item, if we have availability of the same product we can exchange it, or if not, refund you.

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